Ballnart Growth Systems Ltd ("we", "our", or "us") is committed to safeguarding your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, share, and protect your data when you engage with our website, CRM platform, or automation tools.
We are based in Cork, Ireland, and operate in full compliance with the General Data Protection Regulation (GDPR) and relevant Irish and EU data protection laws.
1. Who We Are
Ballnart Growth Systems is a software and automation service provider helping service-based businesses (such as mechanics, tradespeople, and local businesses) improve their operations with AI-powered tools, including:
- Automated Google review request systems
- Missed call AI text-back services
- CRM and client communication tools
- Website building and integrations
- Additional business automation features
2. Information We Collect
We may collect and process the following types of data:
Personal Information
- Name
- Email address
- Phone number
- Company/business name
- Job title or role
Business & Usage Information
- Business type, size, or industry
- Contact lists or customer data you upload into our system
- Preferences, service usage, or CRM entries
Technical & Device Data
- IP address
- Browser type/version
- Device and OS information
- Website behaviour analytics via cookies or tools like Google Analytics
3. How We Collect Your Data
We collect data when:
- You visit or interact with our website
- You fill out a form, sign up for a service, or start a free trial
- You communicate with us via email, phone, or chatbot
- You or your team use the CRM and automation tools
- You engage with email or SMS campaigns sent via our platform
- You interact with embedded forms or review request links
- Some data may also be collected automatically through cookies or analytics integrations.
4. How We Use Your Information
Your data is used to:
- Provide and maintain our services
- Set up your CRM, automations, and integrations
- Process payments securely
- Improve platform performance and user experience
- Deliver onboarding and customer support
- Send service updates or marketing content (if consent is given)
- Comply with legal and tax requirements
We do not sell or rent your data to any third party.
5. Who We Share Your Information With
We only share your data with trusted service providers who help us deliver our platform:
- GoHighLevel – CRM and automation infrastructure
- Stripe – Payment processing
- Hosting providers & analytics tools – For secure storage and performance monitoring
All third parties are under strict contractual obligations to protect your data and only use it as necessary for our services.
6. Legal Bases for Processing
Under GDPR, we rely on the following lawful bases:
- Consent – For marketing or communication you’ve opted into
- Contract – To deliver the service(s) you’ve subscribed to
- Legitimate interests – To operate, improve, and secure our platform
- Legal obligation – When compliance with the law requires us to process certain data
7. Data Storage & Security
We follow best practices for storing and securing your data:
- Data is stored in GDPR-compliant environments
- Platform access is password-protected and encrypted
- We use secure APIs, HTTPS, and firewalls
- Only authorised staff have access to customer data
- Data may be hosted on servers within the EU or in countries with appropriate safeguards (e.g. Standard Contractual Clauses).
- We retain your data only as long as needed to provide services or meet legal obligations.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request corrections or updates
- Ask us to delete your data ("right to be forgotten")
- Object to or restrict how we use your data
- Withdraw consent at any time
- Request a copy of your data in a portable format
We do not use cookies for third-party ad targeting.
You can disable or manage cookies via your browser settings.
10. Data from Your Customers
When you use our CRM or automation tools to collect or store information about your customers, you are the Data Controller and we act as the Data Processor.
You are responsible for ensuring you have lawful grounds to collect and use that data, and that your use complies with GDPR or other local data laws.
We will never access your customer data unless required for support or technical troubleshooting, and we never share or use it for our own purposes.
11. Changes to This Policy
We may occasionally update this Privacy Policy. If changes are significant, we’ll notify you by email or platform alert.
You should review this page regularly for the most current version.
12. Contact Us
If you have any questions, concerns, or data access requests, contact:
