These Terms and Conditions govern your use of the website, software, and services provided by Ballnart Growth Systems (“we”, “us”, or “our”). By accessing or using any part of our platform or services, you agree to be bound by these Terms. If you do not agree, you may not use our services.
Ballnart Growth Systems is a technology business based in Cork, Ireland, providing AI-driven automation tools and virtual agents to help service-based businesses increase customer engagement, recover missed leads, and improve operational efficiency.
1. Services We Provide
Ballnart Growth Systems offers a proprietary AI-powered system designed to manage missed customer calls by automatically sending SMS follow-ups and capturing lead details in real time. Our services include, but are not limited to:
AI Missed Call Text-Back Agent (automated follow-up via SMS)
Lead capture and messaging automation
Customisable response flows
CRM syncing and integrations
Customer engagement tools and performance analytics
Ongoing system optimisation and support
We may add, remove, or modify features at our discretion to improve service delivery or performance. Changes will be reflected in your dashboard, or we will notify you by email.
2. Eligibility to Use Our Services
- To use our services, you must:
- Be at least 18 years old
- Have the authority to enter into agreements on behalf of your business
- Provide accurate, complete information during registration
- You are responsible for ensuring that your use of our platform complies with all applicable laws and regulations in your jurisdiction.
3. Account Responsibilities
By creating an account, you agree to:
- Maintain the confidentiality of your login credentials
- Restrict account access to authorised users only
- Notify us immediately of any unauthorised access or suspicious activity
- Accept responsibility for all activity that occurs under your account
= Ballnart Growth Systems is not liable for losses or damages arising from unauthorised access to your account due to negligence or failure to maintain security.
4. Acceptable Use Policy
You may not use our services to:
- Send spam, harassment, or unsolicited communications
- Automate outreach without explicit customer consent
- Violate data privacy, SMS compliance, or advertising laws
- Infringe on intellectual property rights
- Upload or transmit malicious code or software
- Engage in any deceptive, abusive, or illegal practices
- Violations may result in immediate termination or suspension of services, without refund.
5. Payments, Subscriptions & Usage Fees
Our services are billed either on a monthly subscription basis or through a custom plan agreed upon in writing.
Payments are processed securely via Stripe.
You agree to pay your monthly or agreed-upon fee on time.
Missed or failed payments may result in suspension of services.
Usage-Based Fees
You acknowledge that usage fees (such as for sending or receiving SMS messages) are billed separately. These charges are not included in the base subscription price and may vary depending on your usage and region. You will be informed of these costs during onboarding and can track them via your dashboard or billing reports.
Refund Policy
Unless otherwise stated in writing, all payments are non-refundable, including partial use, unused time, or feature limitations.
6. Cancellations & Termination
You may cancel your subscription at any time by providing written notice via email. Cancellation will apply at the end of your billing cycle unless agreed otherwise.
We may suspend or terminate your account for:
- Breaching these Terms
- Failing to make timely payments
- Misusing or abusing the service
- We reserve the right to retain data for compliance and analytics purposes as permitted by law.
7. Intellectual Property
All platform features, software code, branding, and written materials created or provided by Ballnart Growth Systems are our exclusive intellectual property.
You may not copy, reproduce, resell, or modify our services or branding without express written consent.
You retain ownership of any content, business data, or leads you upload or generate through our system.
8. Third-Party Services & Integrations
Our platform may integrate with third-party tools and providers, including but not limited to:
- GoHighLevel
- Stripe
- Twilio or other SMS gateways
You acknowledge that such services operate under their own terms and privacy policies, and we are not responsible for any issues, data loss, or performance concerns related to third-party services.
9. Limitation of Liability
To the maximum extent allowed by law:
We do not guarantee any specific business outcomes, lead volume, or conversion results
Ballnart Growth Systems shall not be held liable for indirect, incidental, or consequential damages
Our total liability to you shall not exceed the total amount paid to us in the three (3) months prior to the claim
Use of our platform and tools is at your own risk. We recommend you maintain backups and adhere to SMS marketing compliance guidelines.
10. Compliance & Data Privacy
You are solely responsible for ensuring compliance with:
General Data Protection Regulation (GDPR) if operating in the EU
Consumer Protection and Data Privacy laws in your local jurisdiction
SMS compliance regulations, including opt-in/opt-out procedures
Ballnart Growth Systems does not take responsibility for improper usage or failure to comply with relevant laws on your part.
We take data privacy seriously. Your data will not be sold to third parties. See our [Privacy Policy] for details.
11. Dispute Resolution & Governing Law
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising under or in connection with these Terms will first be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts of Ireland.
12. Changes to These Terms
We may update these Terms periodically. We will notify you of any material changes via email or platform notification. Continued use of our services following the update constitutes your acceptance of the revised Terms.
13. SMS Communication Consent
By opting in through our website, forms, booking pages, or during onboarding, you consent to receive SMS communications from Ballnart Growth Systems or its automated agents on behalf of your service provider.
These messages may include:
- Appointment reminders and confirmations
- Promotional or special offers (if opted in)
By checking the box, you ("End User") consent to receive messages from Ballnart Growth Systems Ltd for the purpose of receiving Seasonal Offers and Appointment Confirmations and Reminders. Please read the following terms carefully before giving your consent.
1. Consent: By checking the box, you acknowledge that you have read and understood the terms of this consent and agree to receive messages from Ballnart Growth Systems Ltd.
2. Message Type: The messages you will receive from Ballnart Growth Systems Ltd will be related to Seasonal Offers and Appointment Confirmations and Reminders, which may include promotional offers, discounts, updates, and other related content.
3. Opting Out: You have the right to opt out of receiving messages at any time. You can unsubscribe by following the instructions provided in the messages or by contacting Ballnart Growth Systems Ltd directly.
By giving your consent, you also acknowledge that you have read and understood Ballnart Growth Systems Ltd's Privacy Policy.
5. Frequency: Ballnart Growth Systems Ltd will send messages to you on a periodic basis, as determined by Ballnart Growth Systems Ltd. However, Ballnart Growth Systems Ltd will make reasonable efforts to ensure that the frequency of messages is not excessive or intrusive.
6. Data Charges: Standard data and message rates apply for receiving messages from Ballnart Growth Systems Ltd. You are solely responsible for any charges incurred from your mobile service provider.
7. Security: Ballnart Growth Systems Ltd will take reasonable measures to protect your personal information and ensure the security of the messages sent to you. However, no method of transmission over the internet or electronic storage is completely secure, and Ballnart Growth Systems Ltd cannot guarantee absolute security.
8. Contact Information: If you have any questions, concerns, or wish to exercise your rights regarding your personal information or this consent, please contact Ballnart Growth Systems Ltd using the contact information provided on the website.
By checking the box and providing your consent, you confirm that you are the authorised owner of the provided contact information and that you are at least 18 years old or have obtained parental consent.
Please note that this consent is separate from any other consent you may have provided to Ballnart Growth Systems Ltd for other purposes.
14. Contact Information
For support, billing, or legal inquiries, contact:
